We are committed to delivering outstanding service first time every time. Communication and trust is paramount in our relationship with our clients and we are fully committed to maintaining a positive partnership.
The founder and Managing Director Bernadette is passionate about customer service and she is committed to ensuring that the best possible services are provided by the team that meet and exceed our clients expectations.
What makes us different?
Our team has over 25 years’ experience in the property management industry so our customers can be sure they are in competent and professional hands.
We have and continue to campaign for leaseholders rights. This resulted in our Managing Director, Bernadette Rose, receiving an invitation to join the Office of the Deputy Prime Minister Private Sector Leasehold Working Group which developed and brought in the Commonhold & Leasehold Reform Act 2002 which included the new Right to Manage legislation and is why leaseholders today can choose to go Right to Manage and have more rights than they have ever had in any time in history.
We are proud of our clear and ethical approach to our services…
We do not take any commission on the contract services provided and there are no hidden costs. Most managing agents receive a commission for arranging the buildings insurance, utility contracts, maintenance etc. but we use this to negotiate the price down to achieve maximum savings for our customers without compromising services.
We do not tie ourselves to any contractors/suppliers and complete due diligence on all contractors before they are placed on our approved list.
Our customers have named staff so we can build a positive relationship and customers speak direct to the team when they contact us.
The Managing Director personally stays involved with each Client meeting with them twice a year.
We are so confident in our services we offer all our clients a no quibble guarantee in the management agreement.
We provide monthly finance reports including copies of bank statements to each client so they are kept fully up to date and informed about income and expenditure as it happens, not after the event!
We have a unique Customer Panel that new clients can contact direct to obtain independent and impartial references on Arrow and the services we provide.
Our testimonials and referrals speak volumes and generates 100% of our growth.
We conduct regular surveys to ensure our high standards of service are being maintained and delivered. Our latest Customer Satisfaction Survey confirmed that 100% of our customers would recommend Arrow Leasehold Management to their family, friends and colleagues. We are really proud of this result and will continue to work hard to ensure we maintain this loyalty from our customers.
We never forget it’s our customer’s service charge money and we take full ownership and responsibility for ensuring we achieve the best possible value on their behalf.