We never forget you have a choice

Our team has 25 years experience in the property management industry so our customers can be sure they are in competent and professional hands

About us

We provide a high quality property management service for private residential leasehold developments/blocks in London, Essex & Kent

We are committed to delivering outstanding service first time every time. Communication and trust is paramount in our relationship with our clients and we are fully committed to maintaining a positive partnership. The founder and Managing Director Bernadette is passionate about customer service and she is committed to ensuring that the best possible services are provided by the team that meet and exceed our clients expectations.

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Our services

We are committed to delivering outstanding service first time every time. Communication and trust is paramount in our relationship with our clients and we are fully committed to maintaining a positive partnership. The founder and Managing Director Bernadette is passionate about customer service and she is committed to ensuring that the best possible services are provided by the team that meet and exceed our clients expectations.


Property management

Property management of leasehold developments is a specialist field and we have the skills, knowledge and team to deliver outstanding services to our clients.

For every block/estate we manage we agree the services that are to be provided and these are set out in a detailed management agreement which is jointly approved by the client and Arrow. Included in the agreement is a clear and fair management fee for the professional service you can expect to receive and we do not take any commission on the contract services provided are there are no hidden costs.

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Company secretary

As well as the day to day management of the development we can also provide a comprehensive company secretarial service.

For every block/estate we manage we agree the services that are to be provided and these are set out in a detailed management agreement which is jointly approved by the client and Arrow. Included in the agreement is a clear and fair management fee for the professional service you can expect to receive and we do not take any commission on the contract services provided are there are no hidden costs.

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Accountability

We are members of the Property Redress Scheme. Their service has been approved by the Government as a redress scheme.

They provide an independent review, assessment and outcome to complaints. Arrow Leasehold Management has never had a formal complaint raised by any one of our customers. We conduct regular surveys to ensure our high standards of service are being maintained and delivered. Our latest Customer Satisfaction Survey confirmed that 100% of our customers would recommend Arrow Leasehold Management to their family, friends and colleagues.

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See what our clients say about arrow

" I can’t tell you how happy I am to know I have a decent management company, it’s like a weight has been lifted; It’s a refreshing change to have a helpful management company. Thank you again, I really do appreciate it and I am so impressed with the work that Arrow have been doing in such a short time. Well done to you all "

  • Nicola Trott

    Leaseholder

  • Sally Templeton

    Leaseholder/Landlord/Director

  • Nick Boreham

    RTM Director

  • Stuart York

    Director/Leaseholder

  • Valerie Harrington

    Aldwych Housing Association

  • Sue Wiley

    Contractor

Want to hear from us?

Reach us calling at 01708 961 811, sending an email to info@arrowlm.co.uk or using our contact form.